Order a Repeat Prescription

It is easier and quicker to request repeat prescriptions via our online service. Simply log in and select an option. If Patient Access is unavailable you are advised to request your prescription using alternative methods.

We currently do not offer online appointments.

Repeat prescriptions normally take 48 hours (two working days) to process from the time we receive the request. The Prescription cycle is normally 56 days.

Your Repeat Medication

If you need regular medication and your doctor does not need to see you every time, you will be issued with ‘repeat prescription’. When you collect a prescription you will see that it is perforated down the centre. The left-hand side is the actual prescription. The right-hand side (re-order slip) shows a list of medicines that you can request without booking an appointment to see a doctor. Please tear off this section (and keep it) before handing the prescription to the chemist for dispensing.

If you forget to request a repeat prescription

If you forget to obtain a prescription for repeat medication and thus run out of important medicines, you may be able to get help from your Pharmacy. Under the Urgent Provision of Repeat Medication Service, Pharmacists may be able to supply you with a further cycle of a previously repeated medicine, without having to get a prescription from your GP. 

If you have run out of important medication, telephone your usual Pharmacy to check that they offer this service; if they don’t, they may either direct you to another Pharmacy who does provide it, or ask you to phone 111 where you can request details of a local Pharmacy that provides the service.

You must then take with you to the relevant Pharmacy, proof of both your identification and of your medication (for example, your repeat prescription list or the empty box which should have your details printed on it). Please note that controlled drugs and antibiotics are not provided through this service, you will need to ring 111 for these.

If you receive stoma products from your Pharmacy or other supplier and/or receive items such as continence products, please ensure you have sufficient supplies as you may encounter difficulties in obtaining these over Bank Holidays, or when the Surgery is closed.

If you need help with NHS costs or need to find out if you can get free prescriptions please click the button below for further information.

Patient guidance regarding your medication

  • Telephone requests for elderly and housebound patients may be made by arrangement with some local chemists
  • A register of lost or re-issued prescriptions should be kept at the reception and this will be inspected at three monthly intervals by the prescribing lead
  • All new patients must see a doctor with an authorised list of their medication or previous medication containers. The prescription may be verified by contacting the previous doctor who was responsible for such prescribing
  • All patients will be informed about the repeat prescription system and should be familiar with the procedures in place
  • Repeat prescriptions should be requested at least two working days in advance. Urgent prescriptions are issued at the discretion of the doctors
  • If prescriptions are delayed, the patient will be given an explanation
  • Patients are advised to take their repeat prescription slip with them when they go to hospital as either in-patients or out-patients so that the information is available for hospital staff. Correspondingly, they are requested to bring a similar note or details as soon as possible to the surgery. If possible, they should bring all their medicines as well
  • Hospital prescriptions are dispensed by the hospital pharmacy and not the GP/local chemist. Some local chemists can arrange prescriptions for housebound patients or patients who have problems getting to the surgery.

How to order your medication

In person

You can order in person by returning the right-hand half of a previous prescription for the required medications, or by submitting a handwritten request, using the white slips provided.

Please put this repeat prescription request in the box on the Reception desk.

By post

You can post your prescription slip or written request to us at the Practice. You must include a stamped addressed envelope for return by post if you will not be able to pick up your prescription from the Surgery (please allow extra time for any possible delays with the postal service).

By Email

Please email to: lewccg.reception.g85032@nhs.net clearly stating the medications (repeat) required.

Pharmacy ordering/collection service

Pharmacies offer a prescription collection service from our Practice. They can also order your medication on your behalf. This saves you time and unnecessary visits to the Practice. Please contact the Pharmacy of your choice for more information if you wish to use this service.

Fax

We are currently able to accept fax requests for Repeat Medications please fax us at :020 8685 1841.

Phone

We do not accept telephone request for medication. However telephone requests for elderly and housebound patients may be made by arrangement with some local chemists.

Medication reviews

The Doctors at the Practice regularly review the medication you are taking. This may involve changes to your tablets and is in accordance with current Health Authority policies. Please be reassured that this will not affect your treatment. We may sometimes call you in for a medication review and this may involve blood tests. It is very important that you attend these appointments, as it keeps you safe whilst taking medication.

Non-repeat items (acute requests)

Non-repeat prescriptions, known as ‘acute’ prescriptions are medicines that have been issued by the Doctor but not added to your repeat prescription records. This is normally a new medication issued for a trial period, and may require a review visit with your Doctor prior to the medication being added onto your repeat prescription records.

Some medications are recorded as acute as they require to be closely monitored by the Doctor. Examples include many anti-depressants, drugs of potential abuse or where the prescribing is subject to legal or clinical restrictions or special criteria. If this is the case with your medicine, you may not always be issued with a repeat prescription until you have consulted with your Doctor again.

Hospital requests

When you are discharged from Hospital you should normally receive five days supply of medication.

On receipt of your medication requirements, which will be issued to you by the Hospital, please visit the Surgery to provide them with this information, or post the details via S.A.E, before your supply of medication has run out.

Hospital requests for change of medication will be checked by the GP first, and if necessary your Doctor will provide you with a prescription. The Practice will endeavour to have this available by 4pm on the same day, however your prescription cannot be issued until your medical details are checked by the Doctor; therefore on occasion, you may be advised to collect it the following day.