Book an Appointment

Can another Healthcare Professional help?

Do you need to the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.

Patients are kindly reminded that we are not open on Saturdays, Sundays, or Bank Holidays.

For real life-threatening emergencies such as those below – RING 999

• Chest pain (suspected heart attack)
• Suspected stroke
• Suspected meningitis
• Anaphylactic shock (severe allergy)
• Heavy bleeding or deep lacerations
• Fluctuating levels of consciousness or completely unconscious
• Difficulty breathing or stopped breathing with a change in colour
• New seizure, fit or uncontrollable shaking

For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY

• A fever and lethargic (drowsy) child
• A feverish and floppy (unresponsive) infant
• Difficulty breathing
• Sudden, severe abdominal pain
• Accidental or intentional overdose of medication
• Trauma (including falls) and possible broken bones or road traffic accident

Your appointment at the Practice

In an effort to meet government targets, appointments with doctors can usually be booked on the day that they are required although a limited number of appointments may now be booked one week in advance.

All doctors and nurses have a limited number of appointments available and if the all the appointments for a particular doctor/nurse have been allocated, it will not be possible for you to see that person. Likewise, if you need to see a doctor urgently, the only available doctor will be the duty doctor for that day. If you wish to see a particular doctor, you should advise the receptionist when you make your appointment.

You will be able to choose which doctor you see, providing that doctor has available appointments.

• To book an appointment, you should telephone or come in to the surgery: Monday – Friday between 8:00am – 6:30pm
• Please make one appointment for each member of the family who needs to be seen
• We try to keep to time but please be patient if someone before you takes longer than planned
• Appointments are normally ten minute slots, so if you have a complicated problem, or more than one problem, please ask for a longer appointment
• It is Practice Policy to allow patients to choose whichever Doctor they wish to attend in the Practice

Please help us

If you are not able to attend your appointment please let us know in time so that the time can be used for someone else. If you are more than 15 minutes late for an appointment you may be asked to re-book. Each month we have many unused appointments due to patients failing to cancel appointments they cannot keep.

Pre-Bookable Appointments

Pre-bookable appointments are available 2 weeks in advance

• Tuesday:  6:30pm – 8:00pm
• Wednesday: 6:30pm – 8:00pm
• Thursday: 6:30pm – 8:00pm

Telephone Consultations

If urgent, you will be offered a telephone consultation with the duty doctor who will call you back on the same day. 

Urgent Appointments

If your appointment is urgent, please make sure that you inform the receptionist of this when you book your appointment. An urgent appointment is for a medical condition that could not wait to be attended to on another day. You will, therefore, be given an appointment for that day but may not have much choice in the time that you are allocated. However, you will always be seen on that same day.

If you have a suspected infectious disease

Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff. 

Chaperone Policy

It is the policy of this Practice that:-

• All patients are entitled to have a Chaperone present for any Consultation, Examination or Procedure
• If at any time you feel that you would like a Chaperone present but have not been offered one, please ask the Doctor, Nurse or member of the Reception Team and they will be happy to arrange this.
• If you are offered a Chaperone but do not wish to have one, you are entitled to refuse.

Giving Consent for Treatment

You have the right to accept or refuse treatment that is offered to you, and not to be given any physical examination or treatment unless you have given valid consent. If you do not have the capacity to do so, consent must be obtained from a person legally able to act on your behalf, or the treatment must be in your best interests.

Your valid consent (agreement to the course of action) is needed for the treatment that’s offered to you before any physical examinations or treatment can be given. If you haven’t given your consent, you can accept or refuse treatment that’s offered to you.

It’s important to be involved in decisions about your treatment and to be given information to help you choose the right treatment. When making treatment choices, you’ll often discuss the options with your doctor or another healthcare professional.