Repeat Prescriptions

1. All repeat prescription requests should be made in writing using the computer- generated list supplied or the white request slip provided. Requests for repeat prescriptions cannot be taken by telephone. (We are happy to accept prescription requests by fax.) Exception: Telephone requests for elderly and housebound patients may be made by arrangement with some local chemists.
2. Repeat prescriptions normally take 48 hours (two working days) to process from the time we receive the request.
3. Prescription cycle is normally 56 days.
4. Lost/Stolen Prescriptions: Every time a patient reports lost or stolen items, a written statement has to be obtained from the patient and forwarded to the duty doctor for their decision to re-issue (the receptionist may not promise an automatic re-issue).
5. A register of lost or re-issued prescriptions should be kept at the reception and this will be inspected at three monthly intervals by the prescribing lead.
6. All new patients must see a doctor with an authorised list of their medication or previous medication containers. The prescription may be verified by contacting the previous doctor who was responsible for such prescribing.
7. All patients will be informed about the repeat prescription system and should be familiar with the procedures in place.
8. Repeat prescriptions should be requested at least two working days in advance. Urgent prescriptions are issued at the discretion of the doctors.
9. If prescriptions are delayed, the patient will be given an explanation.
10. Patients are advised to take their repeat prescription slip with them when they go to hospital as either in-patients or out-patients so that the information is available for hospital staff. Correspondingly, they are requested to bring a similar note or details as soon as possible to the surgery. If possible, they should bring all their medicines as well.
11. Hospital prescriptions are dispensed by the hospital pharmacy and not the GP/local chemist. Some local chemists can arrange prescriptions for housebound patients or patients who have problems getting to the surgery.

Prescriptions Charges and Exemptions

Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).

The NHS prescription charge is a flat-rate amount which successive Governments have thought it reasonable to charge for those who can afford to pay for their medicines.  Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.