Appointments

In an effort to meet government targets, appointments with doctors can usually be booked on the day that they are required although a limited number of appointments may now be booked one week in advance.

You will be able to choose which doctor you see, providing that doctor has available appointments. To book an appointment, you should telephone at the following times:

Morning Appointments:

Monday to Friday 8.00am

Evening Appointments:

Monday - Friday 1.30pm 

Appointments may also be made by calling at the surgery during surgery hours.

In addition, on Thursdays we will also open for pre-booked appointments from 07.00  - 08.00am and 18.30 - 19.00.

Please remember, if you cannot keep an appointment it is important that you inform us as soon as possible so that we can re-allocate your appointment. Each month we have many unused appointments due to patients failing to cancel appointments they cannot keep.

All patients have the right to express a preference to see a particular doctor or nurse and, as far as possible, we will endeavour to accommodate your request. All doctors and nurses have a limited number of appointments available and if the all the appointments for a particular doctor/nurse have been allocated, it will not be possible for you to see that person. Likewise, if you need to see a doctor urgently, the only available doctor will be the duty doctor for that day. If you wish to see a particular doctor, you should advise the receptionist when you make your appointment.

WE ARE NOT OPEN ON SATURDAYS, SUNDAYS OR BANK HOLIDAYS.

If your appointment is urgent, please make sure that you inform the receptionist of this when you book your appointment. An urgent appointment is for a medical condition that could not wait to be attended to on another day. You will, therefore, be given an appointment for that day but may not have much choice in the time that you are allocated. However, you will always be seen on that same day.

Home Visits

Home visits should only be requested for patients who are totally unable to attend the surgery. For the housebound, routine home visits should be requested by telephone before 10.00am.

For emergency visits please telephone 020 8698 5281 at all times, even if you know the surgery is closed. A recorded message will tell you how to contact the duty doctor on-call without having to make another call.

When you contact South East London Doctors Co-operative you will either be given advice or asked to attend a medical centre in South East London or, if the doctor considers it necessary, they will arrange for a home visit. The home visit is always at the doctor"s discretion.

Chaperone Policy

It is the policy of this Practice that:-

• All patients are entitled to have a Chaperone present for any Consultation, Examination or Procedure
• If at any time you feel that you would like a Chaperone present but have not been offered one, please ask the Doctor, Nurse or member of the Reception Team and they will be happy to arrange this.
• If you are offered a Chaperone but do not wish to have one, you are entitled to refuse.