All of the medical and clinical staff in the practice strive to give our patients an excellent service and, to achieve this, we feel that our patients should understand their own responsibilities. Therefore, before continuing with your registration, you should clearly understand the following:
- You may expect our staff to treat you with courtesy and respect at all times. We will also expect this from you. Any abuse or threatening behaviour towards our staff, either verbal or physical, will result in your immediate removal from the doctor’s list and the police will be called.
- You must abide by our Practice Rules in respect of making appointments, repeat prescriptions, use of mobile telephones etc.
- Inevitably, because of the unpredictability of illness and emergencies that may occur, some doctors may be late in seeing their patients on occasions. If this happens we will keep you informed of the delay but expect you to wait patiently nonetheless. One day it may be you that needs the doctor"s time urgently!
- Please keep your children under control at all times. Doctors’ waiting rooms can be dangerous places when we are busy.